Collection Executive

Role Objective To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines

Key Responsibilities ● Contact delinquent customers via calls to follow up on overdue payments. ● Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets. ● Offer closure, settlement, or restructuring options aligned with internal policies. ● Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments. ● Ensure RBI and internal compliance standards are met in customer communication and data handling. ● Maintain a high standard of customer experience through professional, respectful communication. ● Prepare and update call records, daily reports, and portfolio performance metrics.